Question 1

What is Collabstr?

Accepted Answer

What is Collabstr?

Collabstr is a free online marketplace that connects brands with influencers for paid collaborations. Brands can search thousands of influencers using our search tool or post a campaign that influencers can apply to.

Whether you want to find the right influencer directly or let them come to you, Collabstr makes the process simple and secure.

Key Features

Post Tracking – Track the performance and analytics of influencer posts.
Audience Analytics – View audience demographics and insights for any influencer before you work with them.
Secure Payments – Pay only when the work is complete. Funds are held in escrow and released to the influencer once you receive the content.
Direct Messaging – Communicate with influencers through our built-in chat tool.
Vetted Creators – All creators are verified to ensure quality and professionalism.

Getting Started

Visit collabstr.com
Sign up as either a Brand or Creator

Benefits for Brands

Access to vetted creators in one platform.
Tools to hire, manage, and pay creators in one place.
Get high-quality content faster and more efficiently.

Benefits for Creators

Monetize your content skills without middlemen.
Get brand deals automatically matched to your style and audience.
Work with brands that fit your niche.

FAQs

I did not get the verification email. What should I do? Check your spam or junk f

Question 2

How to Place an Order With an Influencer

Accepted Answer

Placing an order on Collabstr is the process for hiring influencers for your campaign. You can either purchase a preset package from an influencer’s profile or create a custom offer. All payments are securely processed through Collabstr’s escrow system, so funds are only released when you approve the content.

Key Features

Add to Cart – Select services from multiple influencers and check out at once.
Custom Offers – Create tailored requests if preset packages don’t fit your needs.
Escrow Payments – Collabstr holds your payment until you approve the work.
Order Dashboard – Track and manage all orders in one place.
Messaging – Communicate directly with influencers within the order.

Types of Orders

Preset Packages – Purchase services directly from an influencer’s profile (e.g., one Instagram Reel for $X).
Custom Offers – Create a personalized request where you set the platform, content type, and price.

Both types of orders follow the same checkout process once added to your cart.

How to Place an Order

1. Select an Influencer

Use the search tool or browse campaigns to find an influencer.
Open their profile and review available packages (e.g., TikTok video, Instagram post).

2. Add to Cart or Send a Custom Offer

Click Add to Cart to purchase a preset package.
If you need something specific, click Send Custom Offer to propose details and pricing.

3. Checkout & Payment

*

Question 3

Join as a Brand

Accepted Answer

Signing up as a brand on Collabstr is free. Brand accounts are for buyers on the marketplace, such as businesses or marketing agencies, that want to hire influencers. With a brand account, you can place orders or post campaigns to connect with influencers.

When You Need a Brand Account

You will need a brand account before you can:

Hire influencers
Post campaigns
Access most features on Collabstr

Steps to Sign Up

Go to Collabstr Brand Signup.
Enter your full name, brand name, email, and password, then click Sign Up. You can also sign up using Google or Apple.
If you did not sign up using Google or Apple, check your email for a verification code and enter it when prompted.
Complete the onboarding steps to finish setting up your account.

FAQs

I didn’t get the verification email

Check your spam, junk, or promotions folders.
If you find the email there, mark it as safe or whitelist emails from @collabstr.com to ensure you receive future updates about your orders.
If you still do not see the code, request a new one from the signup page.

How much does it cost to sign up as a brand? It is free to create a brand account. You can start hiring influencers right away without a subscription. Some premium features are available to subscribers, which you can view on our pricing page.

Can I switch from a creator account to a brand account? No. You n

Question 4

Managing Orders

Accepted Answer

When a brand hires you on Collabstr, their request becomes an order that you manage directly from your Orders Dashboard. Orders move through different stages, starting when you first receive them until you deliver the final content. Managing your orders properly helps you stay professional, meet deadlines, and build strong relationships with brands.

Key Features

Orders Dashboard – View and manage all requests, active orders, and completed orders.
Order Statuses – Orders can be in one of three states: Requests, In Progress, or Completed.
Built-In Messaging – Communicate directly with brands inside each order.
Delivery Deadlines – Track submission timelines.
Escrow Payments – Payments are held safely in escrow until the brand approves your work.

1. Responding to New Orders

When a brand places an order, it will appear in your dashboard under Requests. There are two types of requests:

Orders – When a brand purchases one of your predefined packages.
Offers – When a brand sends a custom package they’ve created for you.

Both appear the same way in your dashboard and follow the same process.

Accepting or Declining Orders

You have 72 hours to accept or decline a new order. If you are still communicating with the brand, you can extend the request by one additional 72-hour period.

If you decline, the order is immediately refunded to the brand and removed from your dashboard.
If you **acc

Question 5

Supported Payment Methods

Accepted Answer

All payments on Collabstr are processed securely through Stripe, one of the world’s leading payment processors. Stripe is PCI DSS Level 1 certified (the highest standard in payments security), and all transactions are encrypted and tokenized.

When you place an order, your payment is held in escrow. This means funds are never sent directly to the influencer. Instead, they remain secure until you review and approve the content. If the order is canceled or refunded, Stripe processes the refund back to your original payment method or into your Collabstr account balance.

Supported Payment Methods

Through Stripe, Collabstr supports a wide range of global and local payment methods to make it easy for you to pay in the way that works best for you.

Credit & Debit Cards

Visa
Mastercard
American Express
Discover
Korean cards
Cartes Bancaires (France)

Digital Wallets

Apple Pay (global)
Google Pay (global)
Samsung Pay (South Korea)
Amazon Pay (global)
Cash App Pay (United States)
Alipay (China)
WeChat Pay (China)
Kakao Pay, Naver Pay, PAYCO, Link (South Korea)
Stablecoins & Crypto (United States, via Stripe)

Bank Redirects (Local Payment Networks)

Bancontact (Belgium)
EPS (Austria)
giropay (Germany)
iDEAL (Netherlands)
Przelewy24 (Poland)
Sofort (Germany, Austria, Switzerland – pending activation)
Multibanco (Portugal)

Buy Now, Pay Later Options

Klarna (Europe, United States)
Afte

Question 6

How to Cancel an Order

Accepted Answer

Sometimes circumstances change, and you may need to cancel an order you placed with an influencer. Collabstr allows brands to request cancellations directly through the platform. Payments are held in escrow until the order is completed or cancelled, ensuring fair handling for both sides.

When you submit a cancellation request:

You can do so directly from your Orders Dashboard.
Payments remain securely in escrow until the request is resolved.
Both the brand and influencer must agree before a cancellation is finalized. If the influencer does not respond within 72 hours, the order is automatically cancelled and refunded.
Once approved, funds are returned to your Collabstr account balance. You can use them for future orders or withdraw them to your original payment method.
If there is a dispute, Collabstr support can step in to mediate.

How to Cancel an Order

1. Open Your Order

Go to your Orders Dashboard.
Select the order you want to cancel.
Note: Only orders in the In-Progress stage can be cancelled.

2. Submit a Cancellation Request

In the order details section, click Cancel Order.
Provide a reason for the cancellation so the influencer understands.

3. Wait for Influencer Response

The influencer has 72 hours to accept your cancellation request.
If they do not respond within that time, the order will be automatically cancelled and refunded.

4. Resolution and Refund

If your request is acce

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