Managing Orders

When a brand hires you on Collabstr, their request becomes an order that you manage directly from your Orders Dashboard. Orders move through different stages, starting when you first receive them until you deliver the final content. Managing your orders properly helps you stay professional, meet deadlines, and build strong relationships with brands.

Key Features

• Orders Dashboard – View and manage all requests, active orders, and completed orders.
• Order Statuses – Orders can be in one of three states: Requests, In Progress, or Completed.
• Built-In Messaging – Communicate directly with brands inside each order.
• Delivery Deadlines – Track submission timelines.
• Escrow Payments – Payments are held safely in escrow until the brand approves your work.

1. Responding to New Orders

When a brand places an order, it will appear in your dashboard under Requests. There are two types of requests:

• Orders – When a brand purchases one of your predefined packages.
• Offers – When a brand sends a custom package they’ve created for you.

Both appear the same way in your dashboard and follow the same process.

Accepting or Declining Orders

You have 72 hours to accept or decline a new order. If you are still communicating with the brand, you can extend the request by one additional 72-hour period.

• If you decline, the order is immediately refunded to the brand and removed from your dashboard.
• If you accept, the brand pays upfront and your payout is placed in escrow until the order is completed.

⚠️ Important: If you let an order expire without accepting or declining, it will be refunded to the brand and may negatively impact your profile ranking. Always take action instead of letting requests expire.

Steps to Review and Accept an Order

1. Open the order in your Orders Dashboard under Requests.
2. Review the order details, which are always listed in the first message. These include:

• • Price
  • Order description
  • Content requirements (approval process, usage rights, deadlines, type, format, length, etc.)

3. Decide whether to accept or decline the order.
4. If accepted, the order moves to In Progress and you can begin working.

Tips:

• Always respond quickly so brands feel confident working with you.
• If something is unclear or outside your scope, message the brand before deciding.

2. Managing In-Progress Orders

When you accept an order, it becomes In Progress. This is when you create and deliver the agreed content.

• Track Deadlines – Make sure you deliver content by the due date.
• Submit Deliverables – Upload content files or links directly in the order when ready.
• Handle Revisions – If the brand requests changes that align with the original brief, make the edits and re-submit.
• Communicate Often – Use the built-in chat to share updates and clarify details.

3. Submitting Content Deliverables

Before submitting, confirm your content meets the brand’s expectations:

• High resolution and correct aspect ratio
• Clear audio and proper lighting
• Captions or editing if requested
• Matches the agreed content brief

To submit your content:

1. Open the order.
2. Click Submit Deliverables.
3. Upload your file or provide a publicly accessible link.
4. Mark the order as complete.

4. After Submitting Deliverables

Once submitted, the brand has 72 hours to accept or decline your work:

• If the brand approves, your payout is released instantly.
• If the brand does not respond within 72 hours, the order is automatically marked complete and your payout is released after a 10-day buffer.
• If the brand declines, they will request revisions. You must re-submit updated content until it meets the original requirements.

When a brand hires you on Collabstr, their request becomes an order that you manage directly from your Orders Dashboard. Orders move through different stages, starting when you first receive them until you deliver the final content. Managing your orders properly helps you stay professional, meet deadlines, and build strong relationships with brands.

Key Features

• Orders Dashboard – View and manage all requests, active orders, and completed orders.
• Order Statuses – Orders can be in one of three states: Requests, In Progress, or Completed.
• Built-In Messaging – Communicate directly with brands inside each order.
• Delivery Deadlines – Track submission timelines.
• Escrow Payments – Payments are held safely in escrow until the brand approves your work.

1. Responding to New Orders

When a brand places an order, it will appear in your dashboard under Requests. There are two types of requests:

• Orders – When a brand purchases one of your predefined packages.
• Offers – When a brand sends a custom package they’ve created for you.

Both appear the same way in your dashboard and follow the same process.

Accepting or Declining Orders

You have 72 hours to accept or decline a new order. If you are still communicating with the brand, you can extend the request by one additional 72-hour period.

• If you decline, the order is immediately refunded to the brand and removed from your dashboard.
• If you accept, the brand pays upfront and your payout is placed in escrow until the order is completed.

⚠️ Important: If you let an order expire without accepting or declining, it will be refunded to the brand and may negatively impact your profile ranking. Always take action instead of letting requests expire.

Steps to Review and Accept an Order

1. Open the order in your Orders Dashboard under Requests.
2. Review the order details, which are always listed in the first message. These include:

• • Price
  • Order description
  • Content requirements (approval process, usage rights, deadlines, type, format, length, etc.)

3. Decide whether to accept or decline the order.
4. If accepted, the order moves to In Progress and you can begin working.

Tips:

• Always respond quickly so brands feel confident working with you.
• If something is unclear or outside your scope, message the brand before deciding.

2. Managing In-Progress Orders

When you accept an order, it becomes In Progress. This is when you create and deliver the agreed content.

• Track Deadlines – Make sure you deliver content by the due date.
• Submit Deliverables – Upload content files or links directly in the order when ready.
• Handle Revisions – If the brand requests changes that align with the original brief, make the edits and re-submit.
• Communicate Often – Use the built-in chat to share updates and clarify details.

3. Submitting Content Deliverables

Before submitting, confirm your content meets the brand’s expectations:

• High resolution and correct aspect ratio
• Clear audio and proper lighting
• Captions or editing if requested
• Matches the agreed content brief

To submit your content:

1. Open the order.
2. Click Submit Deliverables.
3. Upload your file or provide a publicly accessible link.
4. Mark the order as complete.

4. After Submitting Deliverables

Once submitted, the brand has 72 hours to accept or decline your work:

• If the brand approves, your payout is released instantly.
• If the brand does not respond within 72 hours, the order is automatically marked complete and your payout is released after a 10-day buffer.
• If the brand declines, they will request revisions. You must re-submit updated content until it meets the original requirements.

FAQ

How quickly should I respond to new orders that I receive as an influencer?

You have 72 hours to accept or decline a new order.

What if I need more time to complete an in-progress order?

You can ask the brand for a deadline extension through the order chat. The new deadline only applies if the brand agrees.

When will I get paid for an order?

Payments are released immediately once the brand approves your content submissions. If the brand does not respond to your content submissions within 72 hours, the order is automatically marked complete and your payout is released after a 10-day buffer.

What happens if I decline an order?

The order is immediately refunded to the brand and removed from your dashboard. Declining does not affect your ranking.

What happens if I let an order expire?

Orders that expire are refunded to the brand and negatively impact your profile ranking. Always accept or decline orders instead of letting them expire.

How many times can a brand request revisions?

Revisions are unlimited as long as they align with the original order requirements.

Can I cancel an order after accepting it?

If you cannot complete an order after accepting, initiate an order cancellation via the “Cancel Order” option on the right-hand side of your order in the order details section.

Updated on: 20/08/2025